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Resource Category: Practitioner Perspectives

  • Rob Ford — Commercial & Residential Realtor, Realty One Group

    What is your organization’s role in advancing affordable housing or financial inclusion in your community, and how has your work connected with CONVERGENCE?

    My work in the affordable housing and community development space is grounded in both my past public service and my current work on the front lines of the housing market. I previously served for 23 years as an executive leader with the U.S. Department of Housing and Urban Development (HUD), where I worked closely with local governments, housing authorities, nonprofit developers, and financial institutions to expand access to affordable housing and stabilize communities.

    Today, I continue that work in a different capacity as a licensed Realtor serving Pennsylvania and Maryland. In my role as a Realtor, I work directly with individuals and families navigating the housing market, including first time homebuyers, renters seeking stability, and investors interested in responsible housing development. This vantage point allows me to see the real challenges families face when trying to access housing and financing.

    My work often intersects with community organizations, lenders, and nonprofit partners to help clients understand programs such as down payment assistance, credit improvement strategies, and pathways to sustainable homeownership. Through these connections, my work naturally aligns with the goals of CONVERGENCE, which focuses on bringing multiple sectors together to expand financial inclusion and housing opportunity.

    How has CONVERGENCE supported your efforts or strengthened local partnerships? What unique value has it brought to your work?

    CONVERGENCE has been valuable in helping create a shared table where organizations that might not typically work together can align around practical solutions. In Philadelphia and across the region, the ability to bring together financial institutions, housing practitioners, nonprofit organizations, and community leaders creates momentum that individual organizations often cannot generate on their own.

    From my perspective as a Realtor working directly with clients in the housing market, the value of these partnerships is very real. Families often need more than just access to a mortgage. They may need financial counseling, credit repair guidance, or access to down payment assistance programs. CONVERGENCE helps connect the ecosystem of organizations that can provide those resources and make homeownership more achievable.

    Have you implemented or benefited from any programs, pilots, or initiatives (e.g., credit-building, down payment assistance, career fairs) that have contributed to the goals of CONVERGENCE? What lessons or successes could inform other communities?

    Across the Philadelphia region, there are several initiatives that align with the goals of CONVERGENCE, particularly those focused on expanding pathways to homeownership and strengthening financial readiness. These include credit building initiatives, down payment assistance programs, and partnerships between nonprofits and lenders to prepare first time homebuyers.

    In my work as a Realtor, I frequently connect clients to these types of resources so that they can become mortgage ready and financially prepared to purchase a home. Helping clients navigate these programs is often the difference between someone remaining a renter indefinitely and becoming a homeowner.

    In addition to homeownership pathways, I have also worked with nonprofit organizations and community leaders on early stage development concepts that combine housing with supportive services. One lesson that consistently emerges is that housing solutions are most successful when they involve collaboration across sectors including financial institutions, nonprofits, developers, and local government partners.

    Have you hosted or participated in events (e.g., workshops, homebuyer education, financial literacy programs, career fairs) that have advanced CONVERGENCE’s mission? What lessons or successes could you share?

    Throughout my career, both during my time at HUD and now in my current work, I have participated in and supported many events focused on housing opportunity and financial inclusion. These have included homebuyer education discussions, community development roundtables, and collaborative conversations between housing practitioners, lenders, and nonprofit organizations.

    As a Realtor, I also view everyday client engagement as part of this work. Many of the people I work with are first time buyers who benefit from education about the homebuying process, credit preparation, and available financial resources. Sharing that information and connecting people with the right partners helps advance the broader goals of expanding access to homeownership.

    One of the biggest lessons from these engagements is that long term relationships and trust across sectors are essential. When organizations work together consistently, they are able to move beyond identifying challenges and begin implementing real solutions.

    What additional support, content, or collaboration opportunities would you like to see from the CONVERGENCE Knowledge Community? Would you be open to contributing or presenting in future sessions?

    The CONVERGENCE Knowledge Community has the potential to become an important platform for practitioners across the country to learn from one another. I would be interested in seeing practical case studies, tools, and examples of successful cross sector partnerships that communities can replicate.

    I would also welcome opportunities to contribute or participate in future sessions. In particular, I believe there is value in discussions that connect housing practitioners, Realtors, lenders, and nonprofit organizations so that we can better align our efforts to expand homeownership opportunities and strengthen communities.

    Quote on CONVERGENCE

    Cross sector collaboration like CONVERGENCE matters right now because the housing challenges facing our communities are complex and interconnected. When lenders, nonprofits, Realtors, public agencies, and community leaders work together with a shared purpose, we create stronger and more sustainable pathways to housing opportunity.

  • Lexy McDowell — Director of Government and Political Affairs, GPAR

    What is your organization’s role in advancing affordable housing or financial inclusion in your community, and how has your work connected with CONVERGENCE?

    Our members are constantly advocating for the buyer — with firsthand knowledge about each and every neighborhood, and the necessary financing in purchasing a home. GPAR advocates for affordable housing and sound policy that ensures fair housing for all. Through Convergence, we have partnered around appraisal bias and networking.

    How has CONVERGENCE supported your efforts or strengthened local partnerships? What unique value has it brought to your work?

    Convergence has been a great connector or community grant funding ideas and partnerships. It has strengthened my network of housing providers and educational opportunities.

    Have you implemented or benefited from any programs, pilots, or initiatives (e.g., credit-building, down payment assistance, career fairs) that have contributed to the goals of CONVERGENCE? What lessons or successes could inform other communities?

    Shared resources with our members.

    Have you hosted or participated in events (e.g., workshops, homebuyer education, financial literacy programs, career fairs) that have advanced CONVERGENCE’s mission? What lessons or successes could you share?

    GPAR has attended several workshops and webinars. Value of learning what to continue, stop, and start and share ideas with other cities.

    What additional support, content, or collaboration opportunities would you like to see from the CONVERGENCE Knowledge Community? Would you be open to contributing or presenting in future sessions?

    Coaching/mentoring in how they’d like each organization to move the organization/mission forward.

    What has surprised you most about being part of CONVERGENCE?

    The creativity, energy, and array of industries committed to helping people find safe, healthy homes and build a pathway to home ownership.

  • Michael Innis-Thompson, TD Bank – CONVERGENCE Philadelphia

    Michael Innis-Thompson, TD Bank – CONVERGENCE Philadelphia

    What is your organization’s role in advancing affordable housing or financial inclusion in your community, and how has your work intersected with CONVERGENCE?

    I’ll start by stating the obvious: We can all agree that there is a need to address historic and systemic home lending disparities across the finance industry. TD is committed to that work, providing access to financial services across our diverse customer base in all of the communities we serve, including Philadelphia. Our goal is to help our customers establish a more secure and sustainable future for themselves, their families, and their communities.

    And in support of that work, we’ve made strides:

    • TD expanded the number of mortgage loan officers in Philadelphia.
    • We’ve implemented several initiatives and new products in our efforts to diversify our customer base and enhance our ability to provide home-lending options to all borrowers.
    • We offer a special purpose credit program called TD Home Access Mortgage®. It’s a product designed to increase homeownership opportunities in Black and Hispanic communities. Since launching in March 2022, we’ve continually evaluated the product, increasing the lender credit from $5,000 to $10,000 to address economic conditions that have increasingly made home affordability a challenge.
    • We also enhanced our TD Bank Right Step Mortgage® product, reducing the FICO score requirements, expanding the DTI ratio and lowering the borrower minimum contribution from 3% to $500.
    • We’ve reduced our home equity loan minimum from $25,000 to $10,000 to improve accessibility.
    • We’ve held a series of Realtor Lunch and Learns to build relationships with real estate professionals that serve Black and Hispanic communities, including in Philadelphia.

    In addition, the TD Charitable Foundation recently announced $10 million in available grants through its 20th annual Housing for Everyone grant initiative. Since its inception in 2005, the program has awarded more than $63 million to help more than 630 affordable housing initiatives.

    CONVERGENCE Philadelphia gives TD the opportunity to align with our ongoing commitment to find impactful solutions to accelerate homeownership for Blacks and Hispanics, and to have a long-term, sustainable impact on keeping families in their homes.

    Can you share an example of a successful public-private partnership you’ve participated in through CONVERGENCE?

    TD is actively engaged with the City of Philadelphia’s Turn the Key (TTK) program. This initiative provides affordable homeownership opportunities to income-qualified first-time homebuyers. TTK is on track to help build 1,000 new, energy-efficient homes on publicly-owned land. Eligible buyers may receive up to $75,000 to make purchasing a home more attainable.

    As part of this city-led program, TD’s team of Community Mortgage Loan Officers help turn renters into homeowners. For example, one homebuyer TD assisted noted: “As a single mom, my income allowed me and my daughter to afford a modest apartment, but the rent kept going up each year. Now, even though I’m paying about $300 more a month than my rent was, we have a beautiful new home with our own bedrooms, and our loan payments are fixed for 30 years.”

    She started her homeownership journey about 18 months before by attending a city-sponsored seminar for first-time homebuyers. After connecting with a TD community mortgage loan officer, she was pre-qualified for a mortgage. “He explained the whole process in simple terms, gave me tips on improving my credit score. Every step of the way, he was there for me.”

    How has CONVERGENCE contributed to your efforts or helped deepen local partnerships?

    CONVERGENCE Philadelphia has been invaluable in helping TD deepen partnerships with local practitioners. Through regular convenings, TD has connected with new leaders in the city across all sectors. By providing a no-cost, low barrier to entry forum, everyone focused on addressing racial disparities in homeownership has a seat at the table, creating endless partnership opportunities.

    “TD has roots in metro Philadelphia and with that comes the responsibility to serve all communities here,” said Rob Curley, Regional President, Mid-Atlantic Metro for TD Bank. “By making tangible increases in resources and economic opportunities in Philadelphia, diverse and underserved individuals and families can realize their full potential.”

    Have you hosted or participated in any events? What lessons or successes can you share?

    TD is a leader in providing financial education, particularly homebuyer education, in the city of Philadelphia. Leveraging our community stores in Juniata and West Philadelphia, the expertise of our community mortgage loan officers, and relationships formed through CONVERGENCE Philadelphia, our colleagues are focused on setting homebuyers up for success.

    CONVERGENCE Philadelphia has helped amplify our outreach to consumers. For instance, TD sponsored and participated in the Homeownership House Party in 2025. This event provided prospective homebuyers and current homeowners with tools that set them up for success. The one-day event was spread across 4 neighborhoods in Philadelphia and included workshops for the homebuying process before, during, and after you purchase, as well as a resource fair with housing counselors, legal aid organizations, and other housing advocates.

  • Experian Partner Profile

    What motivated your organization to join the CONVERGENCE Collaborative board?

    Experian joined the CONVERGENCE Collaborative because we believe expanding access to homeownership requires coordinated action across the housing ecosystem. Through our data and analytics, we see firsthand the barriers that prevent many qualified consumers from accessing credit and entering the housing market. The Collaborative provides a unique platform to work alongside lenders, housing counselors, nonprofits, and policymakers to address those challenges in a practical way. Its focus on connecting national capabilities with local, place-based efforts aligns closely with our approach. We see this as an opportunity to help turn insight into action and support more inclusive outcomes in housing.

    What expertise or perspective does your organization bring to the board?

    Experian brings a data-driven perspective grounded in credit, risk, and consumer behavior. We have a broad view of the credit landscape, including the challenges facing first-time homebuyers and consumers with limited or no traditional credit history. We also bring experience in developing tools and solutions that can responsibly expand access to credit. This includes the use of alternative data, as well as insights that help lenders better identify and engage consumers who may be ready for homeownership but are often overlooked. Equally important, we bring a collaborative mindset. We work closely with partners across the ecosystem to ensure that data and insights translate into practical solutions that can be implemented at scale.

    Can you share a story or example that illustrates why your organization is committed to advancing homeownership?

    One of the clearest examples comes from our work to incorporate alternative data into the credit ecosystem. Many consumers consistently pay rent, utilities, and other obligations on time, but those behaviors are not always reflected in traditional credit files. When that information is included, it can significantly improve a consumer’s ability to qualify for a mortgage or even get a better rate. We have seen cases where this additional visibility changes the trajectory for individuals who were previously unable to access credit. This work reflects our broader commitment to making the credit system more inclusive and aligns closely with CONVERGENCE’s mission. Both efforts are focused on removing structural barriers and creating more pathways to sustainable homeownership.

  • Nikki Bialka — Fifth Third Bank (Columbus)

    About Nikki & Fifth Third Bank

    Fifth Third Bank has been a proud lender sponsor for CONVERGENCE Columbus for three years, with Jay Plum serving as co-chair of the CONVERGENCE Collaborative nationally. Fifth Third is actively involved in affordable housing committees, task forces, and advisory boards, and has piloted innovative programs including the Equity DPA — a Special Purpose Credit Program developed with the Homeownership Council of America that delivered meaningful increases in lending to Black homeowners.

    Homebuyer Fair at the Junto Hotel (April 2025)

    Fifth Third led planning for a major homebuyer event at the Junto Hotel in Columbus — a collaborative effort with the Ohio Mortgage Bankers Association, Bloom 614, Fannie Mae, Columbus REALTISTS, and other lenders. The event featured a full day of financial literacy and homebuyer education programming, with breakfast, lunch, childcare, and kids’ activities to remove participation barriers for families.

    Most useful CONVERGENCE tools

    “Bloom 614 serves as a one-stop shop for consumers, offering centralized access to homeownership resources. The product matrix bridges the knowledge gap between lenders and real estate agents, providing clear, comparative information on available lending products.”

    Key lessons

    “Coordinated, early marketing efforts — especially with active partner participation — are essential for successful outreach. Removing logistical and emotional barriers means ensuring easy access, ample parking, food, childcare, and creating an environment that is fun, friendly, and inspiring.”

    “The CONVERGENCE initiative has proven to be a powerful model for place-based collaboration and impact. Scaling this concept nationally could unlock transformative change in housing access and financial inclusion across diverse communities.”

    — Fifth Third Bank, CONVERGENCE Columbus

  • Laird Nossuli — CEO, iEmergent: Mind the Gap

    Laird Nossuli — CEO, iEmergent: Mind the Gap

    About Laird

    Laird Nossuli is CEO of iEmergent, an analytics and advisory firm that helps lenders leverage data and diversity to develop sustainable lending strategies. Her educational background in community development and her passion for housing equity led to iEmergent’s role as a national CONVERGENCE partner and her own participation as a Steering Committee member in CONVERGENCE Columbus.

    Four Lessons from CONVERGENCE Columbus Research

    From “Mind the Gap,” April 11, 2023 — iEmergent’s analysis of a CONVERGENCE Columbus survey of local loan originators and real estate agents.

    Lesson 1: Don’t Make Demographic Assumptions

    Columbus’ racial homeownership gap is 21% within city limits and 35% in the metro area. Most housing professionals had a fair understanding of the gap, but market intelligence tools are needed to identify households that could likely support homeownership. Nearly 92% of survey respondents said they would use such a tool if available.

    Lesson 2: Spread Affordable Lending Program Awareness

    84% of loan originators vs. only 52% of real estate agents agree that sufficient affordability programs exist — demonstrating a critical education gap. Lenders must educate their real estate agent referral partners on available down payment assistance, closing cost assistance, and Special Purpose Credit Programs.

    Lesson 3: Explore Alternatives to Credit Scores

    Only 65% of Columbus LOs offer loan options for credit scores below 640. Low credit scores disproportionately affect minority households. GSE tools for borrowers with no or thin credit and alternative underwriting assessments can expand the pool of qualified buyers.

    Lesson 4: Invest in Community Education

    Two-thirds of housing professionals say partnering with nonprofits has helped reduce the homeownership gap. Financial classes, outreach events, and training courses build mutual understanding and generate tangible borrower experience, repeat business, and referrals.

    “The lenders who are actively leading and participating in Memphis and Columbus seem energized, excited and empowered as they collaborate with other stakeholders. Increasing homeownership by improving diversity and equity in lending will result in more lending opportunity — it’s a win-win for communities and lenders.”

    — Laird Nossuli, iEmergent

  • Kelly Gastley — Managing Attorney, Philadelphia VIP

    About Kelly

    Kelly Gastley is the Managing Attorney at Philadelphia VIP — a nonprofit legal services agency that matches Philadelphians living in poverty with pro bono volunteer attorneys. Much of Philadelphia VIP’s work focuses on helping clients resolve tangled titles and complete estate planning, so they can pass their homes on to loved ones and preserve generational wealth.

    How CONVERGENCE has supported this work

    “CONVERGENCE has created opportunities for many stakeholders in this work to come together, share ideas, and discuss vision for what’s next. For my work specifically, it’s helped identify gaps where more education and awareness is needed.”

    Kelly has participated as a panelist at CONVERGENCE’s homeownership summits and tangled title education programs, bringing legal expertise into community dialogue.

    Lessons from convening

    “Having a diverse group of panelists is really important, so that different perspectives on the same issue can be shared. It brings more depth and interest to the conversation.”

  • Jill Roberts — Vice President of Advocacy, Clarifi (Philadelphia)

    About Jill

    Jill Roberts is Vice President of Advocacy at Clarifi — the largest financial counseling and housing success organization in the greater Philadelphia area. Clarifi helps adults stabilize their finances through personalized 1:1 financial counseling, build wealth through budgeting, savings, and investment guidance, and plan for the future with wealth preservation consulting focused on leveraging home equity and retaining generational wealth.

    How CONVERGENCE has strengthened Clarifi’s work

    “Working with CONVERGENCE partners has allowed Clarifi to collaborate and innovate in the specific space of housing — to identify the challenges and work toward equity solutions across Philadelphia.” Jill has participated in panels and presentations on home preservation services and has used CONVERGENCE leadership meetings to better align Clarifi’s programs with the broader partner ecosystem.

    “CONVERGENCE Philadelphia has provided another space for the housing provider and housing support community to work and ideate together to find, share, and create programs and services that benefit Philadelphia’s neighborhoods and communities.”

    — Jill Roberts, Clarifi

  • Will Gonzalez — Executive Director, Ceiba (Philadelphia)

    About Will

    Will Gonzalez is Executive Director of Ceiba and the Housing Supply Workstream Co-Lead for CONVERGENCE Philadelphia. Ceiba uses free tax preparation as a gateway to asset building — over 250 people have become homeowners through this approach. Ceiba is also the backbone of the Ceiba–Latino Equitable Development Collective, an effort that brings together the top 10 Latino organizations in Philadelphia to work collectively on housing, economic development, and community strengthening.

    Value of CONVERGENCE

    “CONVERGENCE is a table to talk and share with other housing advocates in the region.” Will has served as co-chair of the Philadelphia CONVERGENCE Housing Supply Work Group and has hosted NBA executives visiting Philadelphia for tours of Ceiba’s neighborhood work.

    Future vision

    Will would like to see CONVERGENCE delve deeper into providing low-cost patient capital for CDCs to develop and build affordable housing.

    “The cross-sector collaboration promoted by CONVERGENCE generates an impact on housing issues in Philadelphia that is greater than the sum of its parts.”

    — Will Gonzalez, Ceiba

  • Anna Teye-Kasongo — Assistant Executive Director at the Affordable Housing Alliance of Central Ohio

    Anna Teye-Kasongo — Assistant Executive Director at the Affordable Housing Alliance of Central Ohio

    About Anna

    Anna Teye-Kasongo is the Assistant Executive Director at the Affordable Housing Alliance of Central Ohio. In her role, she leads priorities around affordable and sustainable homeownership, community engagement, leadership and advocacy training, and faith- and mission-driven development resources. She also supports the agency’s operations and fundraising efforts. She is a graduate of the African American Leadership Academy Cohort 24 and an awardee of the Columbus Realtist Association’s Community Impact Award.

    Anna began her advocacy and program development career as an International Studies and Women’s and Gender Studies double major at Denison University, where she was awarded the Presidential Medal. She holds a Master’s of Public Administration from The George Washington University, with a focus on data analysis, policy analysis, and nonprofit management.

    Before joining AHACO, Anna worked for the Global Women’s Institute (supporting the U.S. State Department, Save the Children, and KAFA Lebanon) and consulted for Women’s in International Security. She has visited 20 countries on 4 continents. She loves to sing, performs with local Ghanaian gospel choirs, and is a member of the Voices of Charity praise team at Church on Genessee Avenue.

    How has CONVERGENCE strengthened local partnerships?

    Bloom614.org has become a catalyst for collaboration and innovation between CONVERGENCE Columbus members. With Bloom’s focus on providing guidance and transparency to the homeownership journey, it required an all hands-on deck approach and resource sharing to develop the content for the website — ensuring that every part of the homebuying process was represented.

    Key initiatives and impact

    Through CONVERGENCE Columbus’ collaboration with the Federal Home Loan Bank of Cincinnati on the Rise Up Program, $5 million of down payment assistance was made available to first-time and first-generation homebuyers in Franklin County. Over 270 households were served in 2024. Building on that work, the team created the framework and began fundraising for the Buckeye DreamShare: a Shared Appreciation Loan designed to help another 200 households compete in the Franklin County market.

    “Invest in creating consistency and transparency, and the ideas will flow. It is remarkable what happens when you bring people together monthly to create intentional strategies based off resource sharing and ‘ears to the ground’ expertise. That’s a CONVERGENCE superpower.”

    — Anna Teye-Kasongo